We will make sure that any government support is passed through to you as soon as practically possible. We have therefore introduced measures to try to ease some of the pressures you may be experiencing.
Measures for residents
- If, as a result of the Covid-19 pandemic, you are struggling to make your normal payments – such as Council Tax - then please contact us and we will do what we can to assist you (see contact details below).
- Debt Recovery was suspended until 30 June 2020, after which a light touch approach was adopted. Over the last few months lockdown restrictions have been gradually eased and, with effect from 19 July, the rest of the restrictions are planned to be lifted. The Council has a duty to collect council tax and other debts to fund public services, and to take action if payments are overdue, and must now fulfil its duty and resume full debt recovery activities.
- Therefore, if you have not paid your council tax or other debts in accordance with your bill, we may contact you about the action that will be taken to collect the overdue balance. However, if you have been affected and believe you will have difficulty meeting your instalments, we are here to help.
- If you need help with your council tax, please contact us on 01629 818222 or by email at firstname.lastname@example.org so that we can help you to get your payments back on track or provide help and advice if you are experiencing financial difficulties. Customers who are facing financial hardship at the current time will be able to defer payments until later in the financial year if they contact us to set up a payment arrangement. Setting up a payment arrangement and keeping to it will avoid potential additional costs.
- We can also discuss whether you might be entitled to Council Tax Support, which will reduce your council tax bill. If you need advice or assistance with this, please contact email@example.com.
- If you need help with any other invoice that we have sent to you, please contact us on 01629 761369 or by email at firstname.lastname@example.org so that we can help you to get your payments back on track or provide help and advice if you are experiencing financial difficulties.
- We have a Housing Benefit Overpayment recovery officer, who is writing to residents who have an outstanding balance to settle. Customers with outstanding benefit overpayments are encouraged to contact Alison Hancock on her direct dial 01246 936397 or email her on email@example.com to make an arrangement to pay, discuss any problems preventing a payment or to request an invoice number to facilitate a payment.
- The Council’s Council Tax Support (CTS) Scheme provides financial support to households with low incomes. We would encourage those who wish to make a claim to do so as soon as possible and we’ll be prioritising these claims to get support to eligible households as soon as we can.
If you wish to claim Council Tax Support please complete our online form or telephone us on 01629 818222.
- As part of 'our' Local Council Tax Support Scheme, we also award a discretionary top up to the 'normal' CTS award where someone can demonstrate that they are finding it difficult to keep up with payments on their balance. Please contact your Benefits Team for advice in this respect.
We are aiming to do this as soon as possible but need to ask for your patience as we implement these major changes to our systems and payment processes.
The District Council has issued rates reliefs for 2020/21 and 202122 to a long list of businesses, including properties mainly used as shops, restaurants, cafés, pubs, cinemas, leisure, gyms, tourism, hotels and nurseries.
If, as a result of the Covid-19 pandemic, you are struggling to make your normal business rates payments then please contact us and we will do what we can to assist by reviewing your instalment dates to defer payments until later in the financial year. You can contact us by email at firstname.lastname@example.org.
Updated 16 July 2021