If you feel that you have been unfairly treated by a local authority, you can ask the Local Government Ombudsman to investigate your complaint.
The Local Government Ombudsman has a team of staff who will look into the complaint and decide whether maladministration has occurred. Maladministration is when a Council does something in the wrong way, does something it should not have done, or fails to do something it should have done. If the Ombudsman decides that maladministration has caused you injustice, he/she will issue a report that the District Council must consider. The remedy may involve the payment of money or the District Council taking other action to put matters right.
A complaint form and leaflet about the work of the Ombudsman can be obtained from the Local Government Ombudsman office, or are available for download from their website.
Local Government Ombudsman operates an Advice Service which deals with enquiries from people who think they may have a complaint to make.
- Ombudsman's Final Report on complaint no 11 022 700 against Derbyshire Dales District Council [PDF 0.9MB]
The Local Government Ombudsman
PO Box 4771