Council departments

Our customer service telephone line - 01629 761 100 - is open Monday - Friday between 9.00am and 5.00pm (except Wednesdays 9.30am - 5.00pm)

Our Town Hall address is:

Town Hall
Bank Road
Matlock
Derbyshire
DE4 3NN

Facebook: www.facebook.com/derbyshiredales
Twitter: www.twitter.com/derbyshiredales (@derbyshiredales)
YouTube: www.youtube.com/channel/UC9Xjo4YgliMdE80wbMQetaA

The services listed below are those we are most frequently asked about. If you would like to talk to someone about a service that is not listed, please telephone 01629 761 100 and the operator will put you through to someone who can help.

Visiting us? Location and travel information for those travelling to the Town Hall 

Faster, Easier, Smarter, Safer.
Did you know you can access Council services online 24 hours a day, 7 days a week from the quick links in the centre of the new homepage, and all online services are available via ‘Apply’, ‘Pay’ and ‘Report’ quick links at the top of every webpage.

Plus, we’ve created smarter and simpler forms, removing unnecessary questions and making the forms dynamic so they adjust to your answers – ensuring service requests are actioned faster and more accurately.

New functionality such as Google Maps finds locations quickly, and we’ve improved address searches too and new fully integrated payment portal has a wide range of secure payment options for you to choose from if required.

Service Area Email Telephone
Agricultural Business Centre abc@derbyshiredales.gov.uk

 01629 813777
Arc Leisure Matlock arc@freedom-leisure.co.uk   01629 581322
Arts Development arts@derbyshiredales.gov.uk  01629 761390
Ashbourne Leisure Centre ashbourne@freedom-leisure.co.uk   01335 343712
Bakewell Swimming Pool bakewell@freedom-leisure.co.uk   01629 814205
Benefits benefits@derbyshiredales.gov.uk 01629 818222
Building Control info@dbcp.co.uk   0333 880 2000
Business Advice heather.bradford@derbyshiredales.gov.uk   01629 761330
Car Parks carparks@derbyshiredales.gov.uk  01629 761333
Committees and meetings committee@derbyshiredales.gov.uk  01629 761 00 
Communications and Marketing communications@derbyshiredales.gov.uk  01629 761195
Community Safety communitysafety@derbyshiredales.gov.uk  01629 761187
Council Tax revenues@derbyshiredales.gov.uk 01629 818222
Customer Services enquiries@derbyshiredales.gov.uk  01629 761100
Development Control planning@derbyshiredales.gov.uk  01629 761336
Economic Development economicdevelopment@derbyshiredales.gov.uk  01629 761100
Electoral Services electoral@derbyshiredales.gov.uk  01629 761335
Environmental Health envhealth@derbyshiredales.gov.uk  01629 761212
Events & Markets events@derbyshiredales.gov.uk
illuminations@derbyshiredales.gov.uk
markets@derbyshiredales.gov.uk		 01629 761390
Homelessness homelessness@derbyshiredales.gov.uk  01629 761287
Housing advice housingadvice@derbyshiredales.gov.uk  01629 761287
Housing improvements grants housegrants@derbyshiredales.gov.uk  01629 761212
Licensing licensing@derbyshiredales.gov.uk  01629 761313
Parks and recreation environmenthotline@derbyshiredales.gov.uk  01629 761215
Planning planning@derbyshiredales.gov.uk  01629 761336
Planning Policy localplan@derbyshiredales.gov.uk   01629 761101
Refuse collection waste@derbyshiredales.gov.uk  01629 761122
Sports development sportsdevelopment@derbyshiredales.gov.uk  01629 761389
Street cleansing environmenthotline@derbyshiredales.gov.uk  01629 761215
Waste and recycling waste@derbyshiredales.gov.uk  01629 761122
Wirksworth Leisure Centre wirksworth@freedom-leisure.co.uk   01629 824717