We are committed to providing a website that is usable and accessible to everyone. We actively work to ensure that this website is practical, helpful and available to people of all abilities.

We have made every effort to ensure this website is easily readable using 'plain English'.  In addition, we have ensured that the design of this website is not an obstacle to its usability and readability.

Access keys

Access keys are keyboard shortcuts used to navigate to certain areas of the site.  They are included for the assistance of users who may have difficulty using a mouse or other pointing device.  We use the UK Government access keys system:

  • S - Skip navigation
  • 1 - Home page
  • 3 - Site map
  • 4 - Search this site
  • 6 - Help
  • 7 - Complaints 
  • 8 - Terms and conditions
  • 9 - Feedback form
  • 0 - Access key details

How to use Access keys

How the keys work varies between browsers:

  • Google Chrome: Alt + Access key number
  • Internet Explorer: Alt + Access key number + Enter
  • Mozilla Firefox: Shift + Alt + Access key number
  • Opera: Shift + Esc + Access key number

How to guides

The BBC website provides a resource for making the web a more accessible place.  The My web my way site provides accessibility help, enabling computer users to make the most of the internet whatever their ability or disability.  Choose a topic you would like help with and we will redirect you to the relevant BBC how to guide:

Maintaining Web Accessibility Initiative Level AA accessibility

The Government requires that all public sector websites - whether for central or local government - should meet the W3C's guidelines on accessibility to Web Accessibility Initiative Level AA standard.

We strive to achieve and maintain levels of accessibility that conform to the AA standard, but recognise that it is very hard for such a large website to maintain such compliance.  We choose not to shout about our compliance since it is difficult to be certain that 100% compliance is being maintained.

Through further development of our web services we strive to improve our compliance and aim to meet as many of the WAI Level AAA guidelines as are achievable.

How you can help us improve the site

If you have problems, or would like to make any suggestions to improve the site from an accessibility point of view, please get in touch with our Webmaster by email at