BINS | Working to catch up with delays

We continue to be aware of some delays in waste and recycling collections and advise residents that you should leave out any missed containers. Our contractor is working Saturdays to catch up and crews will get to you as soon they can.

The prospect of industrial action this week called by the GMB Union could cause further disruptions.

It's headline news that the nationwide shortage of HGV drivers is impacting other areas of our daily lives - not just waste and recycling collections - and although Serco are advertising for new drivers, offering an enhanced annual salary package including bonuses and other benefits, they are also sadly still losing drivers in a very competitive market.

The good news is that career development opportunities are being offered to develop drivers from within the team here in the Dales - currently four loaders are enrolled on Serco's driver training and development programme and will be offered driving roles as soon as they are qualified.

But this takes time - and we thank you for your patience and understanding.

We do however expect Serco to deliver on the agreed contract here in the Derbyshire Dales and we monitor their performance daily.

Please continue to report any missed collections at www.derbyshiredales.gov.uk/missedcollection


Please note:
  • Separate food waste collections continue to be suspended. We’re asking residents to mix your food waste in their usual waste (grey) bin or black sacks. To help prevent animals ripping open sacks in search of food waste, residents on sack rounds can put your usual food caddy out alongside your refuse sacks if you wish, but food inside the caddy does need to be contained within a sealed bag.
  • As also reported previously, excess recycling will not be collected from 31 August 2021 for 3 months. This measure is designed to ensure all rounds are completed to schedule. If you have a wheeled bin you must contain all recycling in your bin with the lid closed. The insert must be inside the bin and will not be collected if left next to the bin. We’re sorry but any recycling next to the bin either loose or in containers will not be collected. Residents on a sack collection must contain all recycling within your blue box and 2 blue bags. Paper and cardboard must be kept separate from other materials.
We continue to be aware of some delays in waste and recycling collections and advise residents that you should leave out any missed containers. Our contractor is working Saturdays to catch up and crews will get to you as soon they can.

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