We are aware that some residents and businesses may have been affected financially by Coronavirus restrictions. Over the past 16 months, in order to support residents and businesses throughout the pandemic, the Council has administered the Business Rates discounts that the government has made available, paid out more than £70 million in grants directly to local businesses and paid out over £300,000 in extra council tax relief.
However, most households and businesses are still required to pay council tax, business rates or other debts owed to the Council as normal and so we have a duty to take action if your payments are overdue.
The Council has taken a light touch approach to the collection of overdue payments during the pandemic. Over the last few months restrictions have been gradually eased and, with effect from 19 July, the rest of the restrictions are planned to be lifted. The Council has a duty to collect council tax, business rates and other debts to fund public services, and to take action if payments are overdue, and must now fulfil its duty.
Therefore, if you have not paid your council tax, business rates or other debts in accordance with your bill, we may contact you about the action that will be taken to collect the overdue balance. However, if you have been affected and believe you will have difficulty meeting your instalments, we are here to help.
If you need help with your council tax or business rates, please contact us on 01629 818222 or by email at email@example.com so that we can help you to get your payments back on track or provide help and advice if you are experiencing financial difficulties.
If you need help with any other invoice that we have sent to you, please contact us on 01629 761369 or by email at firstname.lastname@example.org so that we can help you to get your payments back on track or provide help and advice if you are experiencing financial difficulties.
Independent help is also available via Citizen’s Advice on 0300 456 8390 or Step Change via www.stepchange.org where there is a variety of advice online for a range of debt problems.