There are some mitigating circumstances - a national shortage of HGV drivers is impacting not only on Serco locally but also on collection services provided by many other local authorities.
However, we will not allow the current situation to continue and will take legal action if necessary to ensure your collections happen as contractually agreed by ourselves and Serco.
It is likely that Serco's catch-up plan will involve weekend working and we will post more information on all our communications channels as soon as we have clarity. You can also sign up for free waste collection email updates at www.derbyshiredales.gov.uk/enewsreg
We are obviously taking a lot of calls about missed waste collections right now, which we completely understand, but if you could please hold off until we have a catch-up plan to communicate, that would be much appreciated.
Thank you - and our sincere apologies.