We are working closely with our contractor Serco’s senior managers to come up with a solution and a number of steps have already been taken including increasing the rates of pay for drivers, trying to source HGV drivers from other contracts and councils and the upskilling of staff. Whilst progress is being made, at this stage there is no quick fix but please be assured we will continue to work hard on this until normal standards of service have been resumed.
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Food waste collections
Food waste collections returned to a weekly frequency from w/c 15 March. Please note that food collections will now be collected separately from your other waste in a new food waste vehicle.The usual spring delivery of free biodegradable food bags should take place in April/May. If you are running out of the food bags we supply, in the current circumstances we are happy for people to put food waste direct into your kerbside caddy (it would be good if you could wash it out afterwards) or add their kitchen caddy to the kerbside collection. You can also use any biodegradable bag that conforms to BS:EN13432 standard, displaying the logo below.
It's a good idea to clean frequently touched surfaces in your home with household products such as detergents and bleach, as these are effective at getting rid of the virus on surfaces.
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DEFRA guidance for Derbyshire Dales households self-isolating due to COVID-19
To protect our bin crews and maintain waste collection services here in the Dales, please follow the guidance issued by Government if you are self-isolating or displaying symptoms of coronavirus.- *DO*: Double-bag any personal waste (eg used tissues and cleaning cloths) using bin liners or plastic bags, keeping this bag separate from other household waste. Tie securely and wait for at least 72 hours before putting it in your external general waste container (grey bin or black sack).
- *DO NOT*: Put this waste into your recycling container.
It's a good idea to clean frequently touched surfaces in your home with household products such as detergents and bleach, as these are effective at getting rid of the virus on surfaces.
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