Skip to content
  • My Account
  • Accessibility
PAY
  • Advertising
  • Business rates
  • Council tax
  • Housing benefits overpayments
  • Invoice
  • Public space protection order - fixed penalty notice
APPLY
  • Garden waste subscription
  • Bulky waste and electrical item collection
  • Current vacancy
  • Housing/Council Tax Benefit
  • Licence
  • Pavement licence
  • Planning application
  • Amendment to an existing address
  • Business support service
  • Car park discount season permits
  • Car park rover passes
  • Confirmation of an address
  • Data protection subject access request
  • E-petitions
  • Events enquiry
  • Food hygiene self assessment
  • Freedom of information request
  • Land charges component data
  • Land charges property search
  • Larger domestic waste container
  • Local projects fund
  • Market stalls
  • Name new street(s) and numbering properties
  • New item on the a-z of waste
  • Planning information request
  • Pre-application planning advice
  • Recycling in schools education visit
  • Register new property(s) on existing street
  • Resident's parking permit
  • Self and custom build register
  • Speak at a committee meeting
  • Speak at planning committee
  • Temporary road closure
  • Tourism brochures
  • Waste containers for a new property
REPORT
  • Report a missed bin
  • Problem with a domestic waste container
  • Food caddy liners not delivered
  • Assisted waste collection
  • Abandoned vehicle
  • Community Trigger application
  • Dead animal
  • Fly tipping
  • Littering or dog fouling
  • Missing garden waste sticker
  • Mowing needed
  • Planning breach
  • Problem in cemetery / churchyard
  • Problem on council park/land
  • Problem with a public bin
  • Problem with a public toilet
  • Remove unwanted green bin
  • Street cleansing required
  • Website feedback
Derbyshire Dales District Council Derbyshire Dales District Council
  • Business
  • Clean and Green
  • Housing
  • Living Here
  • Planning
  • Things To Do
  • Your council

Your council

Customer services & standards

Popular items

Planning customer service standards
Read more
Customer Services Standards
Read more
  • Budget & spending
    • Audit of accounts
    • Combined authority accounts
    • External audit
    • Pay Policy Statement
    • Payments of £250+
    • Payments to suppliers
    • Spending plans
    • Statement of accounts
  • Civic & ceremonial duties
    • Derbyshire Dales Civic Chairman
    • Lord Lieutenant
    • The Queen's Platinum Jubilee
      • The Queen's Green Canopy
  • Council & committee meetings
    • Agendas and minutes
      • Commercial Board
      • Community & Environment
      • Council
      • Ernest Bailey
      • Governance & Resources
      • Licensing & Appeals
      • Local Council Tax Reduction Scheme Sub Committee
      • Local Plan Advisory Committee
      • Planning Committee
      • Wirksworth Leisure Centre Community Group
    • Attending a committee meeting
      • Speak at a committee meeting
      • Speak at a planning meeting
    • Calendar
    • Latest committee papers
  • Council and committee videos
  • Council constitution
  • Council departments
    • Council location
  • Council performance
  • Councillors
  • Customer services & standards
    • Customer services standards
    • Planning customer service standards
  • Data & information
    • Boundary Map
    • Census information
    • Copyright
    • Data protection
      • Privacy
      • Sharing information
      • Subject Access Requests
    • Environmental Information Regulations
    • Freedom of Information
      • Common FOI requests
      • Frequently Asked Questions
      • Make a request
      • Publication Scheme (FOI)
    • Open data
      • Allowances and expenses
      • Business Rates charges & reliefs
      • Business Rates credits & credit write-offs
      • Contracts register
      • Land & Property Asset Register
      • Leisure & culture
      • Organisation structure
      • Register of members' interests
      • Remuneration Panel - Recommendations on allowances for elected members
      • Senior salaries
      • Spending of £250+
      • Toilets
    • Regulation of Investigatory Powers Act (RIPA)
  • Elections & Voting
    • Community Governance Review
    • Data Protection
    • Election jobs
    • Electoral register
    • Election results
    • Postal voting
    • Privacy notice - casual election staff
    • Proxy vote
    • Register to vote
    • Scheduled elections
    • Standing as a candidate
    • Vacancy Notices
    • Voting
  • Equalities
    • Dignity & respect for all
    • Equality Impact Assessments
    • Equality information
    • Equality objectives
    • Equality & diversity
    • Equality, consultation & engagement plan
  • Have your say
    • Area Community Forums
    • Compliments and complaints
      • Code of conduct complaints - decision notices
      • Compliments/Complaints form
      • Complaints procedure
      • Councillor complaint
      • Local Government Ombudsman
      • Public liability insurance details
    • Consultations
      • Online Panel
      • Closed consultations
      • Community consultation
      • Current consultations
      • Petitions
    • Petitions
      • Dealing with your petition
      • ePetitions
        • Closed petitions
        • Live petitions
        • New petition
        • Rejected petitions
      • Petitions not accepted
      • Referendum - petition numbers requirement
      • Types of petitions
      • You - the petition organiser
  • News & publications
    • Latest news
    • Social media
  • Parish & Town Councils
  • Policies, plans & strategies
    • Annual Governance Statement
    • Anti-Fraud, Bribery and Corruption Strategy (including Money Laundering Policy)
    • Capital Strategy
    • Commercial Investment Strategy
    • Community consultation
    • Community Right to Bid
    • Communications strategy
    • Consultation & Engagement Strategy
    • Corporate Enforcement Policy
    • Corporate Investment Strategy
    • Corporate Peer Challenge
    • Corporate Plan
    • Corporate Procurement Strategy
    • Council Tax Discretionary Relief Policy
    • Document Retention & Management Policy
    • Emergency Plan
    • Equality & Diversity Policy
    • Event strategy
    • Homelessness strategy
    • ICT Strategy
    • Information Governance Framework and Strategy
    • Medium Term Financial Strategy
    • Pay Policy Statement
    • Planning Policy
    • Procurement Equalities Policy
    • Revenues Debt Recovery Policy
    • Review of Alcohol & Entertainment Licensing Policy
    • Review of gambling licensing policy
    • Risk Management Policy & Strategy
    • RIPA Policy & Guidance
    • Safeguarding Policy
    • Trade union facility time
    • Trade Union Time Off Policy
    • Whistleblowing Policy
  • Web services
    • About this website
      • Accessibility
      • Cookies
        • Cookies we use
        • Delete or reject cookies
      • Privacy
      • Terms & conditions
    • Online payments
    • Social media
      • Facebook competition terms and conditions
      • Rules and guidelines
      • Twitter competition terms and conditions
    • Website advertising

Newsletter

Subscribe to our newsletter and keep up to date with all the latest from Derbyshire Dales District Council

Subscribe

English French German Italian Portuguese Russian Spanish

Contact us

Derbyshire Dales District Council
Town Hall, Bank Road
Matlock, Derbyshire
DE4 3NN

Advertising disclaimer

© 2022

  • General enquiries: 01629 761 100
  • Contact us
  • Sign up for our e-news

Information

  • Our website
  • Cookies
  • Privacy
  • Terms and conditions
  • Site Map

Talk to us

  • Facebook logo, a white F on a blue background Facebook
  • twitter logo Twitter
  • flickr logo Flickr
  • youtube logo  YouTube
  • 1463070840 social linkedin circle Linkedin
  • social instagram new circle 128 Instagram