Garden waste FAQs

Subscribe to the garden waste scheme here


FAQs

Why are you charging me to collect garden waste from April 2021?
It's a decision we've taken reluctantly but we have to raise extra revenue to balance out the impact of a new waste and recycling contract that will cost an additional £1m a year from August 2020. We have set the garden waste charge so the waste and recycling service overall is affordable to the Council Tax payer.

Who made the decision?
The decision to make a charge was made unanimously by the Council on 29 November 2018. Councillors appreciated we had to strike a balance of meeting our residents’ needs against the provision of an affordable service.

How much will the garden waste service cost for April 2022 – March 2023?
The cost will be £50 however a £15 discount will be given to all residents who subscribed for 2021/2022. The £35 discounted renewal price (available for existing subscribers only) recognises the disruptions to collections some households experienced in 2021/22, caused primarily by a national shortage of HGV drivers. This included two planned missed collections when the garden waste scheme was temporarily paused in the summer.

How will I ensure I receive my £15 discount if I subscribed for 21/22?
You will receive an email with a unique code to enter when you subscribe. Or a letter with a unique code if you did not provide an email address

Why not bring the service back in house?
Costs would be even greater if the contract were to be brought in-house as we would have to bear all the risk of recycling materials’ prices varying (we will share that risk with our contractor). If in-house we would have to bear additional accountancy, legal, HR and estates duties which we are not capable of covering on our own. We would also have no resilience for staff or vehicle problems (whereas the contractor has other teams and vehicles to call on if needed). So clearly contracting out remains the safest and cheapest option.

So am I obliged to pay for the garden waste collections ?
No, it's an opt-in service.

What if I decide not to subscribe?
Your green lid bin will no longer be emptied. The green lid bin will remain at your property as you, or a future householder may decide to subscribe to the service at a later date. However if you wish the bin to be removed please contact us. 

What if I move house?
If you are moving to another house in the district and want to continue having garden waste collected you can transfer your subscription to your new home. You would then take your garden waste wheeled bin with you when you move. If you are moving out of the district you will not be entitled to a refund. 

If my property is not suitable for a garden waste bin will I still be able to subscribe to the garden waste service?
No, unfortunately we are unable to offer a sack collection service.

How will I pay?
It's an annual flat fee single payment with no concessionary discounts. 

How much will it cost to get additional garden waste bins collected?
The cost is the same for each additional garden waste subscription.

What if I decide to subscribe after 1 April 2022?
The charge for part-year subscription is also £50, or £35 if you subscribed during 2021/22.

How often will garden waste be collected?
It will be a 12 month service with fortnightly collections between April and March. Collections will not take place for the two week period over Christmas and New Year, meaning all subscribers will not receive one collection. Subscribers to the garden waste service will continue to have their real Christmas trees collected as part of the service.

When can I subscribe for 22/23?
We will be accepting subscriptions from February 2022 ahead of the new subscription year starting in April 2022.

Can I sign up by Direct Debit?
Yes  

Please note the timescale to validate and process a successful direct debit payment is ordinarily approximately 2 weeks, but in rare cases where the payment fails it can take up to 4 weeks for the Council to be notified of this. The garden waste collections will commence once payments have been confirmed. In the unexpected situation where payments have ultimately failed the Council will be in touch to agree a way forward.

I signed up for Direct Debit last year do I have to sign up again?
No your subscription will automatically renew if you already have a direct debit set up for the garden waste scheme.

Can I pay by debit or credit card?
Yes 

What if I decide to subscribe part-way through the year?
The charge for part-year subscription is also £50, or £35 if you subscribed during 2021/2022. 

How will you know which houses have subscribed to the garden waste service?
Each subscribing household receives a tamper-proof sticker to fix to your garden waste bin, plus our crews have in-cab technology that identifies subscribing households. 

When will I get my bin sticker?
After your application has been processed you will receive your tamper-proof bin sticker in the post. 

What should I do with my old sticker?
Please remove your old sticker and dispose of it in your household waste bin.

What if I haven’t got a green lid bin at my property?
If you are in a new build property or have never had a green lid bin, then you can order a bin when you subscribe.

What if my green lid bin is broken?
You can order and pay for a new green lid bin online www.derbyshiredales.gov.uk/domesticcontainer

How will I know what day my garden waste will be collected?
You can check online for your collection day and a downloadable calendar   

Isn't the District Council legally obliged to collect waste, recycling and garden waste?
We have to organise collections of waste and recycling, but not garden waste.

Who else charges for garden waste collections?
More than half of all UK councils now charge residents for garden waste collections.  Making it a subscription service means Council Tax payers who don’t currently use the service are not subsidising those who do.

Surely fly tipping will increase?
Garden waste is rarely fly-tipped, especially when it can be deposited free of charge at local household waste recycling centres or composted at home.

What is to stop me putting garden waste in my general waste bin?
Crews will check grey bins for garden waste and any grey bins with garden waste in will be rejected and the customer will have to remove the waste and wait for the next designated collection day. The Environmental Protection Act Section 46 allows for Local Authorities to specify what type, colour and size of bin customers must use and it allows Local Authorities to specify what waste is allowed in each container. We do also have the ability to issue a Fixed Penalty Notice or go to Court to enforce this legislation. 

However, we would ask residents to consider better (and legal!) options if they don’t wish to buy a garden waste subscription. You can take garden waste to your nearest household waste recycling centre. You can also home compost your garden waste. You can find advice on home composting on our website at www.derbyshiredales.gov.uk/homecomposting plus a link to a discounted bin scheme for Derbyshire Dales residents.

Why can't I pay by instalments?
Unfortunately customers can't pay by instalments because it is incredibly hard to align the collections service with instalments. For example, if an instalment failed this would require the crew be notified not to collect the bin until the instalment was paid or to cease collections completely. To go through the process of stopping collections occurring when they have not been paid for would be very resource heavy and cost the council a significant amount of money.

I only need garden waste collections for a few weeks in a year, why can't I subscribe on an occasional basis?
This would be an expensive process for the council to administer and manage (please see the answer above). In this case the most cost effective option would be to take your garden waste to one of the local household waste recycling centres.

Do you promote home composting?
Definitely! You can find advice on home composting on our website at www.derbyshiredales.gov.uk/homecomposting plus a link to a discounted bin scheme for Derbyshire Dales residents.

Can I put out garden waste in other containers for you to collect?
You can only use the green lid wheeled bins supplied by the council.  We will not empty any other type of containers.

How can I be kept informed about the new garden waste service?
Simply sign up to receive free email updates at www.derbyshiredales.gov.uk/enewsreg and tick the ‘garden waste updates’ category.

Do you have more detailed terms and conditions if I am considering a garden waste subscription?
Yes, you can view our service terms and conditions here.



Subscribe to the garden waste scheme here

The video below, recorded at a community forum in Matlock, provides background to the decision to charge for garden waste collections.

Garden waste service FAQs