Coronavirus

We are now in Step 4 of the Government's Roadmap out of lockdown:

The Government decided to move to step 4 of the roadmap on 19 July, a new phase of continued caution whilst managing the risks of COVID-19. This followed a four week pause, announced on 14 June.

The pandemic is not over. Step 4 does not mark the end of the need for caution and restraint. At step 4, while many of the legal restrictions that the Government has imposed through the pandemic will be lifted, cautious guidance will remain, making it clear this is not yet a return to normal. While cases are high and rising, everybody needs to continue to act carefully and remain cautious. 

From 19 July:

  • it is expected and recommended that people wear face coverings in crowded areas such as public transport. 
  • large events such as music concerts and sporting events will be able to take place without capacity restrictions. Keep testing regularly to help manage your personal risk and protect others
  • there is no longer an instruction to work from home, but Government expects and recommends a gradual return over the summer. If you are in the office, open windows to let fresh air in.
  • all legal limits on the number of guests at life events such as weddings will be lifted. Keep testing regularly to help manage your personal risk and protect others.
  • limits on social contact will be lifted. Consider limiting close contact with people you do not live with and open windows to let fresh air in.
  • you must still continue to self isolate if you are told to do so by NHS Test & Trace.
  • all remaining premises can reopen, including nightclubs. Continue using the NHS COVID-19 app to help contain the spread of the virus.
  • When England moves to step 4 of the roadmap on 19 July, the government will continue to manage the risk of serious illness from the spread of the virus.
    For more information, visit www.gov.uk/coronavirus 

On this page read about:
  1. Coronavirus testing centre
  2. Coronavirus advice and support
  3. Dog walking
  4. District Council service arrangements
  5. Food & Health & Safety Information for businesses
  6. Homelessness
  7. Meetings, events and services
  8. Pets
  9. Using taxis and private hire vehicles
  10. Test and Trace app
  11. Vaccination programme

  • Get support if you’re clinically extremely vulnerable to coronavirus - including supermarket delivery slots.

  • Sign up for our email updates.

Coronavirus testing centre

Find out about community testing centres on the County Council's website


People with symptoms are asked not to visit the community testing centres. Anyone with symptoms – a new, continuous cough, a high temperature or change to taste or smell – should ring NHS 119 or book a test online

District Council service arrangements

For your protection and the protection of our staff, the Town Hall at Matlock is currently closed to the public.

Please contact us online if you can. You can pay a bill (eg Council Tax or Business Rates) or report an issue (eg a missed bin collection) or comment on a planning application etc online at www.derbyshiredales.gov.uk/DoItOnline

Our phone lines are likely to be extremely busy right now, so online is your best option. But if you do need to talk to someone, please contact us using these numbers:
  • Benefits: 01629 818222
  • Council Tax & Business Rates: 01629 818222
  • Garden waste subscriptions: 01629 761223
  • Homelessness: 01629 761 181
  • Payment line (bills): 01629 761 295
  • Gold Card enquiries: 01629 761 199 (all applications will need to be either posted or emailed to us)
  • General enquiries: 01629 761 100
Citizens' Advice - based at the Town Hall - has suspended all face-to-face services but continues to provide telephone advice, including full appointments that people may need, on 0300 456 8390. Find out more on their website at www.ddcab.org.uk  

Meetings, events and services

  • Bakewell Stallmarket: Available only for essential goods in the lockdown, the market reopened as usual from 12 April on its two sites in the Market Place and Granby Road.
  • Bakewell Farmers' Market reopened on 25 July with Covid-secure measures in place and will continue to operate on the last Saturday of the month on a reduced basis for essential goods traders only.
  • Benefits advice: This service is unchanged.
  • Bin collections: See the 3-months operational plan from 31 August 2021.
  • Bulky waste collections were paused on 14 January 2021 due to a Covid outbreak in bin crews. They restarted again on 1st March 2021
  • Burials: This service is unchanged but we are issuing guidance about the number of people who can attend.
  • Business adviceThis service is unchanged.
  • Business rate supportThis service is unchanged.
  • Car parks remain open.
  • Community Fitness Activities have restarted. Our Sports Development Team have also developed a wide variety of exercise videos that you can take part in at home. These videos are for all abilities and can be found on our Active Dales Facebook page or our new You Tube channel. 
  • Community support: This service is unchanged.
  • Council meetings in the Council Chamber are cancelled for the foreseeable future. Off-site meetings are streamed live on our YouTube channel
  • Council tax support: If as a result of the pandemic you are struggling to make payments such as council tax, please contact us.
  • Household waste recycling centres are operated by Derbyshire County Council. 
  • HomelessnessThis service is unchanged.
  • Housing support: This service is unchanged.
  • Leisure centres in the Derbyshire Dales, operated on our behalf by Freedom Leisure, again reopened on 12 April with some restrictions. Use this search facility to find your local leisure centre for more details.
  • Parks and open spaces: Our parks have remained opened throughout the pandemic. Play areas within our parks reopened from 4 July 2020. Please observe social distancing and coronavirus restriction rules.
  • Payments to suppliers: This service is unchanged.
  • Pest Control service is suspended but you can search for a Trusted Trader on the County Council's website here.
  • Public toilets continue to be generally open 10.30am - 5.30pm, with some regular seasonal closures.
  • Street bin emptying continues unchanged.
  • Health walks activities have restarted in some areas.

Homelessness

Councils across Derbyshire are appealing to property owners that might have habitable property available for individuals or households that find themselves with nowhere to live right now.

Any landlords or property owners should contact DASH Services, who are coordinating any responses. They are available on 01332 641408 or email CB4YS@derby.gov.uk.

Or alternatively make contact with the Derbyshire Dales Housing Team on 01629 761131 / 761181 or email homelessness@derbyshiredales.gov.uk. Out of hours number: 01629 532600

Derbyshire Dales Age UK Independent Housing Advice Service   

Or call 01629 761147 or email housingoptions@ageukdd.org.uk

Food & Health & Safety Information for businesses and lockdown restrictions

Find out more about food and health & safety information for business and lockdown restrictions

Pets

The UK Government has provided some basic guidance for people with pets. The RSPCA have provided detailed advice for people who have pets/animals to be prepared and identify family or friends who can care for them if they need to self-isolate or are hospitalised.

Dog walking

We are encouraging dog owners to act extra responsibly at this difficult time:
  • Please keep dogs under strict control while exercising and clean up after them - it's an offence if you don’t
  • Respect others and keep dogs on leads
  • Observe social distancing (not controlling your dog can compromise this)
  • Be mindful of livestock
Here's more guidance on looking after animals during the pandemic.

Using Taxis and Private Hire Vehicles

Passengers must observe social contact rules when using taxis and private hire vehicles in England.

You must wear a face covering when using taxis or private hire vehicles. A taxi driver or private hire vehicle operator will be entitled to refuse to accept you if you do not wear a face covering.

The risk of transmission is small at 2 metres and where possible, you should maintain 2 metres distance.

If you cannot keep a 2 metre distance, reduce the risk to yourself and others by maintaining a 1 metre distance where possible, and taking suitable precautions. (for example wearing a face covering and keeping the vehicle windows open).

Follow the advice of the operator and driver. For example, you may be asked to sit in the back left-hand seat if travelling alone. You may want to check with your taxi or private hire operator before travelling if they have put any additional measures in place.

You should use contactless payment if possible, or find out if you can pay online in advance.

Where a group includes someone covered by one of the exceptions (for example, someone who is working), they are not counted as part of the gatherings limit. This means, for example, a tradesperson can go into a household of six without breaching the limit, if they are there for work. (Similarly, a taxi driver who is working should not be counted as one of the gathering).

The following COVID guidance pages on the Gov.UK website have been updated:

Coronavirus (COVID-19): safer transport guidance for operators
Coronavirus (COVID-19): safer travel guidance for passengers
Face coverings: when to wear one, exemptions, and how to make your own

Test & Trace App

Here's guidance on how to download the NHS Test & Trace App, which launched on 24 September 2020, and detailed information that addresses privacy concerns.

Vaccination programme

On 22 February the Government announced a roadmap to cautiously ease lockdown restrictions in England.