Here are the latest updates on coronavirus - including our own service arrangements.

Go to for the latest information about coronavirus:

  • Symptoms
  • Prevention
  • Derbyshire cases

Advice and support

District Council service arrangements

For your protection and the protection of our staff, we are no longer opening the Town Hall at Matlock to the public.

Please contact us online if you can. You can pay a bill (eg Council Tax or Business Rates) or report an issue (eg a missed bin collection) or comment on a planning application etc online at

Our phone lines are likely to be extremely busy right now, so online is your best option. But if you do need to talk to someone, please contact us using these numbers:
  • Benefits: 01629 761 188
  • Council Tax & Business Rates: 01629 761 222
  • Homelessness: 01629 761 181
  • Payment line (bills): 01629 761 295
  • Gold Card enquiries: 01629 761 199 (all applications will need to be either posted or emailed to us)
  • General enquiries: 01629 761 100
Citizens' Advice - based at the Town Hall - has suspended all face-to-face services but continues to provide telephone advice, including full appointments that people may need, on 0300 456 8390. Find out more on their website at  View CAB's 'Coronavirus - the impact on our community' report [PDF]

Meetings, events and services

Impacted services

Continuing services

  • Bin collections
  • Street bin emptying
  • Burials
  • Benefits advice
  • Business advice
  • Homelessness
  • Housing support
  • Council tax support
  • Business rate support
  • Payments to suppliers
  • Community support

Stay at home graphic 510px


Councils across Derbyshire are appealing to property owners that might have habitable property available for individuals or households that find themselves with nowhere to live right now.

Any landlords or property owners should contact DASH Services, who are coordinating any responses. They are available on 01332 641408 or email

Or alternatively make contact with the Derbyshire Dales Housing Team on 01629 761131 / 761181 or email

Enforcing compliance of business closures

The Government issued regulations requiring some businesses to close from 21 March.

We have the responsibility for enforcing the compliance of these closures and can be contacted by email at or phone 01629 761 212 if you wish to report any business not complying with the regulations.

Businesses told to close as part of government drive to reduce the spread of the virus, protect the NHS and save lives include pubs, cinemas, theatres and casinos.
  • Businesses who do not follow COVID-19 restrictions will be issued with prohibition notices
  • Businesses who fail to comply will receive fines and could also face the loss of their alcohol license
  • There will be no upper limit to the fines of businesses who continue to ignore restrictions
We understand that businesses may look to change their business model and diversify in order to maintain their business during this time.

The following advice is for those businesses that are looking to make provision for takeaways and deliveries where they have not done so before:
  • Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you are used to operating then you should think through the hazards and ensure that you have control measures in place.
  • A business will only be in a position do this if they are registered as a food business with a Local Authority.
  • All foods must be delivered to consumers in a way that ensures that they do not become unsafe or unfit to eat.
  • Foods that need refrigerating must be kept cool while they are being transported. This may need to be packed in an insulated box with a coolant gel or in a cool bag.
  • If you are transporting hot food, it should be kept hot. This may need to be packed in an insulated box. It is recommended to keep distances short and times limited to within 30 minutes.
  • Limiting contact when delivering orders will help keep everyone healthy, so you could consider leaving deliveries at the door of your customer, rather than handing it over to them. Knock on the door step back at least 1 metre and wait nearby for your customer to collect it.
  • Take payments over the phone or internet rather than taking a cash payment.
The Food Standards Agency have provided advice for business – ‘How to manage a food business if you sell products online, for takeaway or for delivery' here.

Enforcement of new restrictions

To ensure the coordinated and consistent enforcement of the Coronavirus Business Restriction Regulations, Derbyshire Dales District Council along with other local authorities, Derbyshire County Council trading standards and the police have agreed investigation and enforcement protocols in relation to any breaches of these regulations.

The District Council will be the lead agency to deal with licensed premises and Trading Standards will deal with non-licensed premises. The police will support both organisations as required and will carry out closures if there is a need to do so.

Delegated authority to enforce the new regulations has been approved to enable officers to act where they consider it necessary to close businesses.

Enforcement will be undertaken in line with the Council’s existing enforcement policy to ensure the most efficient and robust method of enforcement; the service will also be complying with social distancing requirements to prevent the spread of the virus.

If you have concerns regarding premises that may be in breach of the Regulations then please contact:


The UK Government has provided some basic guidance for people with pets. The RSPCA have provided detailed advice for people who have pets/animals to be prepared and identify family or friends who
can care for them if they need to self-isolate or are hospitalised.

The RSPCA have also been working closely with a range of other leading animal welfare organisations to draw up and summarise the best guidance and advice for pet owners. See this infographic
with key information which may prove helpful.
Here are the latest updates on coronavirus - including our own service arrangements.