Community Trigger

Community Trigger /Anti-Social Behaviour Case Review

Tackling, anti-social behaviour is a priority for all community safety partners in Derbyshire. The Derbyshire Dales Community Safety Partnership brings partners together to address problems and provide support for those affected by it.

Derbyshire Dales Community Safety Partnership always strives to provide a high level of service, but recognises that there may be times when, we don’t get it right. This is where the Community Trigger comes in.

What is the Community Trigger?

The Community Trigger gives victims of anti-social behaviour the right to request a review of their case, if their concerns have not been dealt with, or acted upon, and organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.

The Community Trigger is also known as an Anti-Social Behaviour Case Review. The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered before.

In Derbyshire, the Community Trigger process is managed by the local council on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.
 When can I use the Community Trigger?

You can use the Community Trigger if:-

  • You have reported three or more related incidents of anti-social behaviour, within the last six months.

It doesn’t matter who you have reported the anti-social behaviour to (the council, the police or your landlord). Please completed the Community Trigger application form on our website.

You can apply for the Community Trigger on behalf of someone else, but you must provide their consent, with the application form.

A detailed explanation of the threshold for the Community Trigger is contained within the Guidance Notes for the Community Trigger Application Form.

When should the Community Trigger not be used?

The Community Trigger is not intended to be an alternative to the relevant organisation’s complaints procedure, which is there to deal with complaints about individual officers, or services.

The complaints procedure is appropriate for concerns such as:-

  • where staff have been rude or disrespectful to you
  • where staff have given inaccurate or misleading information
  • where staff have promised things, such as telephone calls or meetings, and have not delivered on these
  • where the organisation has failed to follow their policy and/or procedure.If you have followed the relevant organisation’s complaints procedure and you are still dissatisfied, you will be given information about the Local Government and Social Care Ombudsman, the Housing Ombudsman or the Independent Office for Police Conduct.  

How do I use the Community Trigger?

In order to use the Community Trigger to request an Anti-Social Behaviour Case Review, you must complete the application form

If you require help completing the form, email:
community.trigger@derbyshiredales.gov.uk or call
Tel: 01629 761187
Derbyshire Dales District Council, Town Hall, Bank Road, MATLOCK DE4 3NN

What happens when I submit a Community Trigger Application Form?

We will confirm receipt of a completed Community Trigger Application Form, within five working days.

We will investigate the information you have provided, to determine whether your case meets the Community Trigger threshold. If it does, an Anti-Social Behaviour Case Review will take place. Depending on the nature of the case, this may involve agencies sharing information, such as the police, housing, environmental health, social care and health care providers. The Review will discuss the issues you have mentioned, look at what action has already been taken and consider recommendations for further action to resolve the problem.

We will inform you of the outcome and recommendations of the Anti-Social Behaviour Case Review.

If you are not happy with the outcome of the Community Trigger, you can lodge an appeal with the Office of the Police and Crime Commissioner for Derbyshire

We welcome the opportunity to review cases of anti-social behaviour, but Community Trigger applications may be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious.

Community Trigger Monitoring Information?

The 2021/2022 Community Trigger monitoring information for Derbyshire Dales is detailed below:

- Number of Community Trigger applications: 1
- Number of applications that did not meet the threshold: 0
- Number of ASB case reviews conducted: 1
- Number of ASB case reviews where recommendations were made: 1
- Number of Community Trigger appeals received: 0

Community Trigger monitoring information for all the Districts in Derbyshire.